C'mon Michael: this is buzzword stuff. Be specific.
Certainly not my intention. I'll break it down:
IMO, we need to explore leapfrogging into the new modes of working that have come with new media.
This means bringing government organizations forward 50 years, from the bureaucratic militaristic organizational structures that dominated into the 1960s into the flatter structures that we have today.
New Media is involved because the web is married to the new modes of working in many ways. It's more interactive and participatory, and allows people to do things such as collect information directly from people using services, to work from home, and to operate more efficiently and with less oversight.
These are more participatory, egalitarian, open and cheaper or than what came before.
The costs for feedback via the web are much lower, and you can cast a wider net. You can ask people who use services to directly comment about how they use them, what their needs are and so on. So these modes are more participatory and open.
They're more egalitarian because the hierarchy is reduced. You don't need 'supervisors' so much, nor is there as much prestige or responsibility in being higher on the food chain. Managers are more like first-among-equals.
Finally, these organizations are cheaper for many reasons. They require less specific skills, if the roles are organized properly. Roles can be eliminated entirely once they're automated. Does that mean layoffs, budget cuts and tax cuts ? Maybe. If that's what people want. It can also mean redirecting people into other services but the public should decide that: it's a separate question.
The key to breaking the hierarchy is to slay the king. This means making the big kahuna, or whomever it is in charge, directly accountable to his/her stakeholders - which in this case is the public, and those who use the services as two separate groups.
Government departments are the domain of those involved, and those people increase the size and scope of their responsibility as time goes on. That's just how it works, there's no moralizing there. They do this by getting bigger budgets from the politicians who are their patrons. If they can convince the politician that something is required, then they can make it happen.
But outside of all of this, we have citizens demanding more services and lower costs. They put these demands on the revolving door holders of political office, whose only goal is to win the election. The public holds these people responsible rather than those who are in charge of government departments.
This structure worked really well for a long time, but a combination of factors have resulted in the public being disconnected (to varying degress) from the departments that serve them.
This is a general description about my feelings about corporate structure in our age, and how we could do better. How to make that happen is an entirely different, and more difficult problem. I welcome your comments.